Desmond Graham, Laboratory Operations Manager. For over the past four years, Desmond has held many different roles at NYCBS. When he first joined, he was hired as a Medical Assistant after completing both an internship and externship. Since then, Desmond has been the Lead Medical Assistant, Lab Quality Assurance Personnel, and Regional Lab Director. Responsible for overseeing all of the laboratory sites and Lab operations, Desmond ensures the lab adheres to guidelines, runs efficiently, and maintains the highest quality. Simultaneously, Desmond has accrued his Bachelor’s and Master’s degrees in Healthcare Administration at Purdue University. He is currently in the process of obtaining a Doctorate. Desmond is a veteran of the U.S. Army. He served for eight years and is a certified six sigma black belt.