By MaryAnn Fragola, DNP, ANPC, ACHPN
When we think of support systems, we don’t always think of work-related types of support. However, a vital part of improving care quality is ensuring that those who deliver the care are well looked after themselves. So we also need to encourage support systems within our office environment.
I recently had the opportunity to discuss how important it is for peers to support one another. Understanding the commonality of feelings or experiences is often underestimated. In doing so, we can foster more of a sense of community within each discipline. No matter what role you hold, we are all faced with some element of stress in the healthcare setting. Maybe it is a face-to-face encounter with a patient or family, task-related or even personal, but no matter what the source is, what we do in our day-to-day work/life brings stressors to an already strained environment. We may also encounter physical, mental, emotional, and ethical challenges.
Working in a culture where coworkers act almost as a support team for one another allows for skill building, enhances mental health, decreases stress, and allows employees to feel that they are in a more acceptable environment. In doing so, you will see many positive benefits. Some of the best benefits include higher levels of well-being, better coping skills, and healthier life. For us to thrive, we need a support system to be there when we are in need. A support system has also been proven to reduce depression, anxiety, and stress.
Healthcare leaders should encourage open communication about job stressors by making regular check-ins a more everyday occurrence. For example, the CDC recommends open communication among colleagues to cope with work-related mental health struggles. They also recommend incorporating policies and education on proper sleep and self-care practices, especially during times of crisis. In addition, buddy systems are helpful to ensure staff has someone to turn to during stressful times and should apply to all employees, no matter the job role.
Improving the quality of life of my patients is the ultimate goal of the Palliative and Supportive team but know that it goes beyond only the patients. The staff is just as important; if there is something the team can do to support you, please reach out!