What sets a medical appointment apart? It’s usually not just the treatment. It’s the nurse who holds your hand when you’re nervous, the doctor who takes time to answer your questions, and the front desk team that greets you with a smile when you need it most. At New York Cancer & Blood Specialists, this kind of care is simply who we are.
Every April, healthcare organizations across the country take time to recognize the people who make patient care truly human, attentive, and personal. This year, we want to highlight the physicians, nurses, and support staff at NYCBS who show up for their patients every day, not just because it’s their job, but because they truly care.
Our patients have expressed it better than we ever could.
Kim W. shared a message that shows the long-term relationships that define care at NYCBS: “A LOUD shout out to Dr. Jain, THANK YOU!! Your years of caring for me have enabled years of more memories for myself and my family. Words cannot describe how grateful we are! You are an amazing person and doctor.” This kind of gratitude goes far beyond a single appointment. It reflects years of trust built one conversation at a time.
Roseann F. described her experience with Dr. DaCosta in a way that shows how much it means to feel truly seen: “You listen to all my concerns, whether they are real or just my fears talking. You are always calming and reassuring. You give me my results, whether positive or not-so-positive, in a caring and compassionate way. Professionally, you are the best, and I know I am alive today because of you.” Being heard, especially when fear is present at every visit, is one of the most powerful things a physician can offer.
Charles M. recognized the whole team when he said, “To an awesome and amazing staff at the Middletown office. Thank you for your dedication and helpfulness in these times. I admire the strength of a dedicated staff and receptionist as well. Even though this is the fourth round, I compliment the amazing work and step-by-step process in every bit. Thank you so much!” Carole H. shared a similar feeling: “A warm and heartfelt thanks to Dr. Nouri, her team, and all the infusion center staff. Always smiling, always kind and, most of all, always understanding.”
Working in oncology and hematology can be demanding at times. Our physicians and care teams bring not only medical knowledge but also the ability to support patients through some of the hardest times in their lives. They have tough conversations and make complex decisions under pressure. Still, they walk into every room ready to listen, to comfort, and to remind patients that they are not alone. Vic P. said it best: “Thank you to Dr. Kancherla, Kelley, my nurse, the wonderful group of angels in the infusion room, and the entire support staff at the Poughkeepsie Barnaget facility for the care that they gave me throughout my battle with cancer. You are very special professionals who have enabled me to endure my long battle with cancer.”
That kind of dedication doesn’t come from a checklist. It comes from people who chose this work and keep choosing it every day. At NYCBS, we are deeply grateful for every member of our team. We see your hard work, we see how much you care, and we are proud to call you part of our family.